User Research and Synthesis
My Role
The Team
Domain
Duration
B2C Service Design / Mobility UX
2 Months
UX Research
Design Thinking
Wireframing
Prototyping
Reducing Range Anxiety in EV Users
Identifying recurring user pain points from online reviews and community discussions
Uncertain even after planning?
Basic disruptions aren’t notified?
planning everytime?
Hypothesis I’m Exploring
User Review
User Review
User Review
User flows were created for various scenarios and use cases. The goal of the flows was to create a clear and easy-to-use experience for users.
Community
4.0
Community
Feed
4.1
Station Reviews
4.2
User Posts
4.1.1
Home
2.0
Vehicle
Dashboard
2.1
Smart
Display
Range
2.2
Status Card
2.3
If Charging shows live status
1.3.1
Vehicle
Selector
2.1.1
Battery
Percentage
2.2.1
Estimated
Range
2.2.2
Range
Factors
2.2.3
Trip Planner
3.0
Trip
Planning
3.1
Suggested
Routes
3.2
Active
Navigation
3.3
Live map
with directions
3.3.1
Dynamic
Updates
3.3.2
Proactive
alerts
3.3.3
Share Live Trip
3.3.4
Location
Input
3.1.1
Load &
Occupancy
Inputs
3.1.2
Map View With
Trip Options
3.2.1
Route Details
3.2.2
Charging Stops
on route
3.2.3
Charge
3.0
Station Finder
3.1
Station Detail
3.2
Reserve
3.3
Live map
with directions
3.3.1
Dynamic
Updates
3.3.2
Proactive
alerts
3.3.3
Share Live Trip
3.3.4
Search Station
3.1.1
Map view with Station Pins
3.1.2
Station Info
3.2.1
Live Availability
3.2.2
Charger Info
3.2.3
Rating and Reviews
3.2.3
Amenities
3.2.3
onboarding
1.0
Register
1.0
User Flows
9:41
XEV 9e
63.5 KWh・25ºC
Charging Station
Aether Grid
Powai Plaza, Central Ave, Hiranandani Gardens, Mumbai, MH
2 Km
10 Mins
Battery
1h 56 4s Remaining
Est. Range
240 km
History
Aether Grid
Powai Plaza, Central Ave, Hiranandani Gardens, Mumbai, MH
2 Km
10 Mins
Home
Trip Planner
Charge
Profile
9:41
You’re all set!
You’re ready to power up your journey — find, reserve, and charge with ease.
9:41
Maximum charging limit
Charging Settings
Set your preferences to find the best chargers fast.
Vehicle Registration Number
Vehicle Registration Number
Continue
Get Started
9:41
Let’s power your
journey with ease
Get Started
9:41
9:41
Login
Enter Registered Mobile Number
+91
1
ABC
2
DEF
3
GHI
4
JKL
5
MNO
6
PQRS
7
TUV
8
WXYZ
9
0
9:41
Login
1
ABC
2
DEF
3
GHI
4
JKL
5
MNO
6
PQRS
7
TUV
8
WXYZ
9
0
Enter OTP
9:41
Enter Vehicle Registration Number
Drive Detect
Enter your vehicle’s registration number. Fast, accurate and hassle free.
Vehicle Registration Number
Continue
Continue
Not now
9:41
One last step
To get the most joy, you’ll need to allow the following
Location
Share location to get nearby fuel stations
Notifications
Find out about any updates on fuel prices
9:41
Find EV Charging stations effortlessly
Discover nearby charging stations in seconds with real-time availability and route guidance tailored for your EV.
9:41
Booking Successful
You have successfully booked your charging session
9:41
65%
Stop Charging
Distance
0
00:00:00
Charging Time
Rs.0
Total Cost
Home
Trip Planner
Charge
Profile
Charging
9:41
Home
Trip Planner
Charge
Profile
Select Payment Method
Recommended
Cards
Pay by any UPI app
9:41
Payment Successful
You have successfully paid for the charging session
9:41
Distance
11km
Est. Time
18 min
End Trip
GT Charging Station
1133 Yonge Street, Powai,
Mumbai, 400076
1.3KM
9:41
Home
Trip Planner
Charge
Profile
9:41
You’re all set!
You’re ready to power up your journey — find, reserve, and charge with ease.
9:41
You’re all set!
You’re ready to power up your journey — find, reserve, and charge with ease.
Search location or station
Nearest Charging Station
GT Charging Station
1133 Yonge Street, Powai,
Mumbai, 400076
Get Directions
View More
9:41
Home
Trip Planner
Charge
Profile
9:41
Favourites
Open Now
Charging Speed
Rating
Adani
1.3km
Open 24hrs
1 Chargers
1.3KM
ChargePod
3km
Open 24hrs
2 Chargers
3KM
Tata Power
4km
Open 24hrs
4 Chargers
4KM
Tata Power
4.5km
Open 24hrs
3 Chargers
4.5KM
Adani
7.2km
Open 24hrs
1 Chargers
7.2KM
Charging Stations
Search location or station
9:41
Adani
Open 24 hours
900m
Tata Charging Station
1133 Yonge Street, Powai, Mumbai, 400076
+9837463829
Availability
CCS
Up to 150 Kw
$0.54/kwh
2/2 Available
Type 2
Up to 150 Kw
$0.44/kwh
1/2 Available
Date & time
30 october, Wed
3:00 PM
30 min
Book Now
Directions
9:41
Adani
Open 24 hours
900m
Tata Charging Station
1133 Yonge Street, Powai, Mumbai, 400076
+9837463829
Availability
CCS
Up to 150 Kw
$0.54/kwh
2/2 Available
Type 2
Up to 150 Kw
$0.44/kwh
1/2 Available
Date & time
30 october, Wed
3:00 PM
30 min
Book Now
Directions
9:41
Never wait for power always ready to Cruise
Stay on the move with instant access to live charging status and fast-charging options near you.
9:41
Easy and simple to make reservation & check in
Reserve your spot ahead of time and skip the wait with quick check-ins and seamless payments.
9:41
Preferred charging speed
Charging Settings
Set your preferences to find the best chargers fast.
Vehicle Registration Number
Continue
The wireframes were created using a combination of user research and feedback from stakeholders.
Wireframes
How might we...
Reduce uncertainty around EV range?
01
Reduce range anxiety on intercity trips through simplified trip planning?
02
Make charging availability and payments reliable and predictable for seamless charging stops?
03
From Challenges to Possibilities
Have you ever watched your phone battery drop to 2%, with no charger in sight?
Now imagine that feeling- but you're driving on a highway.
Now it’s your car, not your phone.
Range Anxiety?
User Interviews
Interviewed 13 electric vehicle owners or professionals working in the EV ecosystem.
User pain points:
Users can’t trust the range displayed by the vehicle during long trips.
Long-distance travel feels stressful because users must manually calculate stops, buffer distance, and charging time.
Users face uncertainty at charging stations due to unreliable availability, faulty chargers, and fragmented payment systems.
EV drivers lack confidence in long-distance travel due to unreliable range estimates, unpredictable charging infrastructure, and fragmented planning tools.
Problem Statement
A smarter EV companion for range, routes, and charging.
Introducing TrueRoute
Ready to go? Pick the best route
Planning a trip? Set the details
Low charge? Let's find a charger
Extending the experience into the vehicle
Structure Behind the UI
To break down how the experience works end to end, we created the TrueRoutes service blueprint
Typography and Colour Palette
TrueRoute reflects the route that holds true in real driving conditions, not just distance on a map. It accounts for real factors giving drivers a route they can
trust, not an ideal one, hence the name, TrueRoute
This marks the current phase of TrueRoute. As the work continues, I’m constantly uncovering new insights through conversations and translating them into design decisions that improve clarity and confidence.
This process reinforced how valuable open discussions are in revealing real pain points that often don’t surface through data alone, pushing me to design from lived experiences. Moving forward, usability testing will be the next step to validate these decisions and further refine the experience.
To Conclude,
Get to know your EV
Nearest charging station- free or full?
Back
👋Thanks for stopping by! It means a lot that you’re here.
SELECTED WORK
LET’S CONNECT
Reducing Range Anxiety in EV Users
My Role
Domain
Duration
The Team
B2C Service Design / Mobility UX
UX Research
Design Thinking
Wireframing
Prototyping
2 Months
Have you ever watched your phone battery drop to 2%, with no charger in sight?
Now imagine that feeling- but you're driving on a highway.
Now it’s your car, not your phone.
Range Anxiety?
Identifying recurring user pain points from online reviews and community discussions
Uncertain even after planning?
Basic disruptions aren’t notified?
planning everytime?
Hypothesis I’m Exploring
User Interviews
Interviewed 13 own electric vehicles or work professionally in the EV ecosystem
User pain points:
Users can’t trust the range displayed by the vehicle during long trips.
Long-distance travel feels stressful because users must manually calculate stops, buffer distance, and charging time.
Users face uncertainty at charging stations due to unreliable availability, faulty chargers, and fragmented payment systems.
User Research and Synthesis
Community
4.0
Community
Feed
4.1
Station Reviews
4.2
User Posts
4.1.1
Home
2.0
Vehicle
Dashboard
2.1
Smart
Display
Range
2.2
Status Card
2.3
If Charging shows live status
1.3.1
Vehicle
Selector
2.1.1
Battery
Percentage
2.2.1
Estimated
Range
2.2.2
Range
Factors
2.2.3
Trip Planner
3.0
Trip
Planning
3.1
Suggested
Routes
3.2
Active
Navigation
3.3
Live map
with directions
3.3.1
Dynamic
Updates
3.3.2
Proactive
alerts
3.3.3
Share Live Trip
3.3.4
Location
Input
3.1.1
Load &
Occupancy
Inputs
3.1.2
Map View With
Trip Options
3.2.1
Route Details
3.2.2
Charging Stops
on route
3.2.3
Charge
3.0
Station Finder
3.1
Station Detail
3.2
Reserve
3.3
Live map
with directions
3.3.1
Dynamic
Updates
3.3.2
Proactive
alerts
3.3.3
Share Live Trip
3.3.4
Search Station
3.1.1
Map view with Station Pins
3.1.2
Station Info
3.2.1
Live Availability
3.2.2
Charger Info
3.2.3
Rating and Reviews
3.2.3
Amenities
3.2.3
onboarding
1.0
Register
1.0
User Flows
A smarter EV companion for range, routes, and charging.
Introducing TrueRoute
Get to know your EV
Home and Profile
The Home screen serves as a central dashboard, giving drivers an at-a-glance view of their vehicle’s status, range, and charging state.
Nearest Charging Station- free or full?
Charging Station
The Charging Stations screen provides real-time visibility into nearby chargers, clearly indicating availability, distance, and operating status.
Ready to go? Pick the best route
Trip Planner
The Charging Stations screen provides real-time visibility into nearby chargers, clearly indicating availability, distance, and operating status.
Planning a trip? Set the details
Trip Planner
Set trip context by defining departure time, passengers, and load to generate realistic range-aware routes.
Low Charge? Let's find a charger
Charging Station
A unified station detail experience showing live availability, charger types, pricing, and amenities.
Extending the experience into the vehicle
To break down how the experience works end
to end, we created the TrueRoutes service
blueprint
Structure Behind the UI
Typography and Colour Palette
TrueRoute reflects the route that holds true in real driving conditions, not just distance on a map. It accounts for real factors giving drivers a route they can trust, not an ideal one, hence the name, TrueRoute
This marks the current phase of TrueRoute. As the work continues, I’m constantly uncovering new insights through conversations and translating them into design decisions that improve clarity and confidence.
This process reinforced how valuable open discussions are in revealing real pain points that often don’t surface through data alone, pushing me to design from lived experiences. Moving forward, usability testing will be the next step to validate these decisions and further refine the experience.
That’s a wrap!
👋Thanks for stopping by! It means a lot that you’re here.
SELECTED WORK
LET’S CONNECT
Problem Statement
EV users lack confidence in long-distance travel due to unreliable range estimates, unpredictable charging infrastructure and fragmented planning tools
How might we...
Reduce uncertainty around EV range?
01
Reduce range anxiety on intercity trips through simplified trip planning?
02
Make charging availability, payments reliable and predictable for seamless charging stops?
03
From Challenges to Possibilities
